Questions-Answers

I purchased the ticket online. What's next?

You will receive two emails: email #1 - confirmation that your order has been received. Email #2 will contain your confirmation voucher. Your voucher (a file in a .pdf format attached to the email) must be exchanged for tickets at the ticket office. Please present a photo ID of the person whose name you listed when purchasing tickets online and make sure the name on the ID and on the voucher is the same. Tickets should be redeemed on the day of a tour or performance.

I have not received a voucher, what do I do?

Be sure to email info@london-online.info and include your name, email address, number of tickets, and the name of a tour or show you purchased tickets for. You will receive a response no later than in 24 hours. Please also include your phone number. Or call us at: + 44 203 095 4748 or +1 201 360 9962.

I am already in London and don't have access to a printer. Can I still buy tickets online?

Printout is no longer required, it is sufficient to have a copy of your confirmation on mobile device.

Where can I redeem a voucher for a ticket?

Your confirmation voucher will contain detailed information about your tour or event, including venue address, hours of operation or performance start time etc.

Why do I need a photo ID/passport at the box office?

This is a way to prevent fraud - thousands of tickets are sold online every day. Therefore it is very important not to make a mistake in spelling of a name during booking. Name on the photo ID presented at the ticket office must fully match the first and the last name that was included when purchasing tickets online.

What if my credit card is declined?

If your card was declined, you will be notified about it, with the possible cause of failure (e.g., insufficient funds on the card, or it is not activated for online payments, the card has not passed a safety check of the payment system, etc.). Try to correct an error (if necessary, update your account information, call your bank and enable online payments etc.), or use another card. If the card is rejected, your account will not be charged.

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