Privacy Policy

To be able to provide you with services for tours and activities, we need personal information to be able to fulfill your order. Effective May 25th, 2018, we keep order-related information only for 90 days past the event date to be able to fulfill the order, and for tax and accounting purposes.

Personal data

We do not store your credit card information. Payments made on this website are processed by PCI-compliant 3rd party providers, such as Stripe for credit card payments, and Paypal and Alipay if you choose to pay via these payment systems. Credit card and wallet (Paypal, Alipay) information is transmitted directly to the payment processing company via secure channels - we do not have access to your full payment information.

The data collected by our payment processing partners includes: name, last name, e-mail, phone number, IP address, name on the card, card number, expiration date, CVV, card issuing country, order elements and order total amount.

The data submitted to partners such as theaters, museums, tour companies includes: name, last name, order details (e.g. event date and type, number of tickets) and order total amount. Some partners request e-mail and phone number to be able to get in touch with you should the tour or event change due to unforeseen circumstances and they can warn you about such in advance.

The data we keep only for the duration of 90 days after the event date includes: name, last name, e-mail, phone number, IP address, card issuing country. This information is deleted automatically after 90 days past the event.

The communications service provider, Twilio, is processing your phone number to deliver a notification text message to you after the purchase has been completed.

If you decide to subscribe to our news at checkout, we also keep your consent to receive such emails. You can unsubscribe at any time by clicking "Unsubscribe" in an email you receive from Londres Online (marketing e-mails only).

Should you have any questions, please contact us by email and we will make sure all your questions are answered.